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Steak N Shake Customer Survey

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S: A Normal Beginning

Customer speaks out after Steak ‘n Shake fight

The business that would grow into the Steak n Shake chain began in the early 1930s in Normal, Illinois, in a Shell gas station. The stations owner was Gus Belt, an Illinois native who had owned a tire distributorship before going into the service station business. In 1932, looking for a way to make his station more attractive to motorists, as well as to supplement his income, Belt hit upon the idea of running a small restaurant in conjunction with the gas business. He began offering customers all the chicken they could eat, along with french fries and cole slaw, for 45 cents. For an additional small charge, thirsty travelers could wash their chicken down with a glass of beer.

Soon, however, the nearby Illinois Normal State Teachers College began objecting to beer being served so close to campus. When the college threatened to shut down Belts small operation, he and his wife secured a $300 loan and used it to turn their gas station into a real restaurant. In February of 1934, the Belts opened their new eatery, renamed Steak n Shake. The steak in the name referred to the restaurants hallmark sandwich, the steakburgermade with real cuts of T-bone, strip steak, and sirloin, ground up, formed into patties, and grilled. The shake referred to thick vanilla, chocolate, and strawberry flavored milkshakes, prepared with ice cream the Belts made themselves.

Future Ideas To Implement

The hard thing to swallow is that there are always more ideas and features to implement. Time only allows for so many ideas to be fully tested and used. Its part of the beauty and difficulty when designing digital products. Here are a few ideas we could see being implemented in the future:

  • Server screen that identifies which table pressed the button first and who should be served first. It could help the servers stay organized.
  • Expanding the button for all drink orders or even anything a table needed a server for at a given time.
  • A milkshake light that adjusts its brightness depending on how long the table has been waiting for their shakes.

Hear What Students Are Saying About Steak ‘n Shake

“Steak ‘n Shake is the best thing to happen to Bloomsburg.”

“Just voted to have Steak ‘n Shake added to the Ole Miss Campus, this needs to happen.”

“Steak ‘n Shake is going to be the best thing to happen to Ole Miss.”

“I seriously want @steaknshake on #wku campus today. I’m STARVING. Come on noon.”



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Steak ‘n Shake: Stop Intimidating People Who Complain About Bad Customer Service

On February 23rd, 2013, my wife and I stopped in at the Mount Prospect, IL Steak ‘n Shake for a quick breakfast. There were, at the time, fewer than a dozen other customers, at four or five tables, in the restaurant. We were seated, and waited for someone to take our order.

We waited… and waited… and waited some more. Everyone else in the establishment had already been served, and a server came out twice to refill coffee cups, but she never came to our table.

We are not invisible. We are a clean, presentable middle-aged couple who just wanted a bite to eat.

After almost fifteen minutes I tired of being ignored, and walked to the door, yelling toward the kitchen that I was taking my business elsewhere. My wife called out for a manager, but she too was ignored.

The following day I submitted a complaint on Steak ‘n Shake’s corporate website, and received an email shortly thereafter stating that the issue would be forwarded to the district manager, who would be contacting me.

After nearly three months, having received no contact from the district manager, I again went to their corporate website on May 19, 2013 and submitted another complaint urging them to refer to the incident number I had been assigned in February, and wondering why no one had contacted me.

THIS is how Steak ‘n Shake responds to complaints.

Please sign this petition to let Steak ‘n Shake know that they can’t treat customers as criminals for pointing out flaws in their customer service.

Burger King’s Motion To Dismiss

Most Valuable Restaurants Ranked by Survey

Also before me is Burger King’s motion to dismiss, which I will deny as moot because Steak n Shake recently amended its complaint. Even if the motion were not moot, I would deny it anyway because it encompasses matters outside the pleadings. I do not believe that there are no facts that Steak n Shake could prove to establish its claims. Burger King’s arguments would be more appropriately addressed in a motion for summary judgment after both sides have had an opportunity to take further discovery.

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About Steak N Shake Restaurant Chain

Steak n Shake is an American casual restaurant chain well known for its flavorful meals and tasty hamburgers, and hand-dipped milkshakes. Headquartered in Indianapolis, Indiana, the chain operates primarily in the Midwestern United States, South, Mid-Atlantic and the Western United States, Europe, and the Middle East.

The chain operates around 628 restaurants, many Steak n Shake restaurants are open 24 hours a day, seven days per week to serve customers continuously.

The Steak and Shake breakfast menu has a variety of options to choose from like mouth watering-hamburgers, delicious breakfast meals, hand-dipped milkshakes, pancakes and sandwiches which feature cheese, bacon, and premium sausages though other entrees, side items, and drinks are also available.

Scheduling And Adr Referral

As is my common practice when ruling on preliminary injunction motions, I will immediately refer this case to Alternative Dispute Resolution. The parties have spent a great deal of time and money on the preliminary injunction phase of the case. From the discovery undertaken thus far and the arguments made, both parties should have a very good understanding of their own case and of their opponent’s case. From a business point of view, resolving the case at this point would allow the parties to get back to selling burgers and to stop spending enormous sums on litigation expenses.

I expect the parties to make solid and good faith attempts to resolve this case before they embark on the expensive discovery and motion practice necessary to get this case ready for trial on the merits. During the preliminary injunction phase of this case, there were frequent disagreements over things that should have been resolved without much discord, and there were frequent accusations of sandbagging and tactical abuse of the rules. If this behavior continues during the mediation period by either party I would not consider that to be good faith compliance with the referral to ADR. I expect both counsel to specifically discuss this paragraph with their clients, as I expect the clients to understand that sharp practices increase the expense of litigation.


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Steak N Shake Overview

  • Steak N Shake was first mentioned on PissedConsumer on May 09, 2008 and since then this brand received 3755 reviews.

  • Steak N Shake ranks 152 of 2768 in Cafes, Restaurants and Bars category. The overall rating of the company is 2.3 and consumers are mostly dissatisfied.

  • Recent recommendations regarding this business are as follows: “not really”, “Dont eat there !”, “Do not go!”, “Don’t go there and I’ll be telling everyone I know”, “dont go there until they get new manangment”.

  • Steak N Shake was first mentioned on PissedConsumer on May 09, 2008 and since then this brand received 3755 reviews.

  • Steak N Shake ranks 152 of 2768 in Cafes, Restaurants and Bars category. The overall rating of the company is 2.3 and consumers are mostly dissatisfied.

  • Recent recommendations regarding this business are as follows: “not really”, “Dont eat there !”, “Do not go!”, “Don’t go there and I’ll be telling everyone I know”, “dont go there until they get new manangment”.

  • Most commonly, consumers tend to contact Steak N Shake to ask questions about: Staff, Employment, Product/ Service.

  • Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service.

  • The price level of this organization is medium according to consumer reviews.

Increased Empathy For Servers

Steak ‘n Shake worker shot to death during attempted robbery in Charlotte

Its our hope that our milkshake light design helps Steak n Shake customers be empathetic to the Steak n Shake servers because they will be able to look around the restaurant and see how many milkshake lights are on and how busy their server is at any given moment. For our milkshake light we focused on using the existing retro milkshake glass and then lighting it up with the Steak n Shake vintage neon red lights already seen around the restaurants nationwide.

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Why Some People Think Steak ‘n Shake Is Failing

Steak ‘n Shake is a great example of change not always being a good thing. The chain started back in 1934, and their main selling point was right there in the name: their burgers were made from steak . Unlike other burger stands of the time, Steak ‘n Shake put a huge emphasis on the quality of their ingredients, even going so far as to grind the steaks into patties right in front of their customers to prove they were selling the best of the best . This strategy served them well for decades, with the store expanding from one location to almost five hundred by the early 2000s, despite changing hands several times.

The downswing began around 2008, when Steak ‘n Shake was purchased by Biglari Holdings Inc. Bilgari switched the chain’s focus to lowering costs and increasing efficiency, a model that took a toll on the quality of their food, and their customer service. Steak ‘n Shake has been struggling since to regain its lost success, even getting close to bankruptcy in early 2021 . However, despite being bailed out by Biglari earlier this year and recording a profit in the first quarter of 2021, customers are still convinced that Steak ‘n Shake is failing. Here’s why.

Steak N Shake Roi & Value For Money

Steak n Shake has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

to unlock Steak n Shake’s overall ROI score rated by its users and customers.

Steak n Shake Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

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Wait Times Are Frustrating

Steak ‘n Shake’s success is predicated on the fact that it can get its food out fast. But, according to customers who sounded off online, the chain’s speed of service falls far behind its peers.

On , the sentiments are similar: “‘Steak & Wait’ as my friend has called it.”

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The Chain Has An Identity Crisis


Steak ‘n Shake is a confusing place for some. It’s a fast-food chain with a drive-thru, but also has table service. In the end, it doesn’t seem to be satisfying its customers on either front.

A YouTube user pointed to the fact that the wait and the price don’t seem to be congruent: “It’s like they don’t know what their identity should be. It’s not acceptable for the only customer in the drive-thru to wait 25 minutes for their food and pay 30% more than you would at any other fast food place. They should remove the drive thru, up the quality of the food, and be the good late night burger joint.”

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Slipped On Floor Not Marked

Friend slipped on floor.Signs still not put up until we were leaving 1 1/2 later. Manager said they would take care of bill if we didn’t file accident report.while standing waiting for report black employee made comment white people looking for free meal.. He then said comments are like noses in the wind and didn’t need this job. He commented on signs would not have prevented fall. Very poor for employer to even make comment. All was on video and made report. Will never be back

-by Dan

Contact Of Steak N Shake Customer Service

Contact Steak n Shake: Find below customer service details of Steak n Shake, including phone and email. Besides contact details, the page also offers a brief overview of the fast food chain.

Head Office107 S, Pennsylvania St, Suite 400,Indianapolis, IN 46204


About Steak n ShakeSteak n Shake is an American fast food restaurant chain founded by Gus Belt in 1934. Headquartered at Indianapolis, Indiana, Steak n Shake has locations spread across US, UK, France, Spain, Italy and the Middle East. Steak n Shake restaurants are famous for the steakburgers, milkshakes and french fries. The brand operates as a wholly owned subsidiary of Biglari Holdings Inc.

You can search a Steak n Shake location by city, state or zip on the website. You can view store details, menu and even order online on the website. The menu includes original steakburgers, specialty steakburgers, hot dogs, chicken fingers, fries, classic milkshakes and soft drinks. Purchase a gift card for special occasions and events. Join the exclusive eClub for access to offers and coupons.

If you are interested in being a franchise operator, you can apply on the website or reach the customer support. Steak n Shake offers franchisees in-restaurant training, support for operations, real estate selection assistance and marketing tools. For more information or queries on store locations, menu, online order, parking, or others, reach the Steak n Shake customer service.

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Government Needs To Shut Down Steak And Shake Franchise

I am a former employee, or how I consider it, a former slave. The kids that walk through the door and “manage” and treat employees as property and harass, and degrade them. The legality of their management needs to be reviewed by the service bureau, and shut down.

-by Danielle

Smyrna GA location – never again. Filthy and super slow.

-by ANON

S60s: Expansion And Ownership Changes

Steak ‘n Shake giving away free fries to customers

By 1943, there were 15 Steak n Shakes. Most were located in Illinois, but at least one was doing a booming business in Hot Springs, Arkansas. Most of the sites were company owned, although Belt had allowed for a few franchisees. In the late 1940s, Steak n Shake expanded into St. Louisan area that was to become a major market for the chain. Between 1948, when the first St. Louis store opened, and 1954, the Belts opened ten highly successful restaurants in the city, making it the location most heavily populated with Steak n Shakes. Belt financed the St. Louis growth by making a public offering of the companys stock, but the Belts themselves continued to own a controlling interest.

In 1954, Belt died of a heart attack. He left the Steak n Shake chainconsisting of 24 restaurants in Illinois and St. Louis, and one restaurant each in Daytona Beach, Florida and Hot Springs, Arkansasin his wifes hands. Edith Belt ran the business exactly as her husband had, adhering carefully to the standards and practices he had established. During the 15 years under her leadership, Steak n Shake gradually expanded to include 51 locations in Illinois, Missouri, Florida, and Indiana, but little else changed.

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Reasons Customers Are Fed Up With Steak ‘n Shake

Customer complaints about Steak ‘n Shake range from long wait times to lower quality food to poor service, all reasons that former fans might stop frequenting the burger joint. As one Reddit user wrote: “I love Steak n Shake but my biggest problem is that every one I go to is SO SLOW” . Another was quick to agree, adding: “After 3PM it’s useless trying to get anything from Steak n Shake, there’s probably two workers there, ten cars in the drive thru, and you’re gonna get the wrong order.”

Others outright claimed they stopped going because the food had changed, writing: “I stopped going because their food kept getting worse. I used to love their steakburgers, but they would decrease in size every few months. Their shakes got downright unpleasant. Now, I’d rather have Jack in the Box for burgers” .

Complaints about poor service are also common, which some ex-employees reveal might have been because Bilgari implemented a $12 hourly wage cap for non-managers and cutting hours, a choice that increased staff turnover and saw the chain loose some of its best cooks . The result? Slow service, inexperienced staff, and lower-quality food. Hopefully Steak ‘n Shake can learn from all of this consumer feedback and start to turn things around before it loses any more customers.

Steak And Shake Breakfast Hours & Menu Prices 2021

Steak and Shake is one of the best places to have breakfast because they have some of the best breakfast options. But the problem is that most people dont know what time they stop serving breakfast.

Do you know when does Steak and Shake start and stop serving breakfast?

If you dont know, no need to worry, were here to put that to an end.

Steak and Shake breakfast hours are just like that of most restaurants.

Most of its locations usually start serving the Steak and Shake breakfast menu very early in the morning and stop at exactly 11 am.

Unlike other fast-casual and fast-food chains, Steak and Shake serve breakfast at the same time, every day, Monday through Sunday, all year long.

Go through this guide to know Steak and Shake breakfast hours, Steak and Shake breakfast menu prices, Steak and Shake hours, and everything about Steak and Shake breakfast times.

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